Personas – The Beginner’s Guide

This entry is part 1 of 10 in the series Beginner's Guide To UX

Our Beginner’s Guide series is designed to help those who are just starting to learn about user experience, or those who want to brush up on the basics. In this first part, we look at one of the first parts of the UX process: personas.

What is a persona?

Simply put, a persona is a representation of a particular audience segment for a website / product / service you are designing, based on various types of qualitative and quantitative research. It captures a person’s motivations, frustrations and the “essence” of who they are.

Why do I need a persona?

WorkshopPersonas are based on real users. They help you understand who will actually be using your website, service or product and therefore can be used to make key design and functionality decisions during the UX process.

Personas are handy to pull out when you are trying to communicate what the user experience should be like to stakeholders, designers, developers and anyone else involved in the project.

They are also particularly useful in helping you create realistic user journeys, which we will cover in our next beginner’s guide.

When should I create a persona?

Normally personas are one of the main and first outputs from the initial discovery phase of a project. They are a great way to visualise all the user and audience data you have managed to gather.

How do I create a persona?

There are a number of different ways to create personas, and a lot of it depends on budget, type of project and the type of data you are able to collect. You can gather inputs in a variety of ways, the most common being:

  1. Speaking to your client – they will often have some information or insights about their audience in the form of marketing information, previous research and customer segmentations. However, take this with a grain of salt as their perceptions of who their audience are may not always match the reality.
  2. Speaking to users – Probably one of the most valuable ways of getting good qualitative data is to speak to the people who are likely to use it. This of course means you need a vague idea of the sorts of people you need to speak to.
  3. Other sources – Other inputs can be analytics, more traditional MOSAIC style profiling, social media interactions (a great way of seeing what type of people are interacting with brands) and anything else you can get your hands on. The more you can find out the richer and more valuable your personas will be.

What should a persona contain?

Cheesy stock photography is a bad idea

Cheesy stock photography is a bad idea

There is no set template as to what a persona should or shouldn’t contain. Where audience types differ only in subtle ways then you may need more attributes to capture the nuances of the different personas, however in more e-commerce type projects you can also get results by using personas based purely on goals such as browsing, or searching.

 

 

Typically you will want to capture any number of the following attributes:

  • A person’s goals on your website / service / product
  • A person’s motivations for using it
  • A person’s current pain points or frustrations
  • Some demographic data such as age/location/sex
  • A quote that captures their attitude in general, or towards the website / service / product
  • A short bio about their background
  • A person’s technical ability along with which devices they use and how often
  • Other brands or websites they may like
  • A picture that captures that particular persona. Try not to use stock photography as this makes it hard to think about the persona as a real life person and can be difficult in gaining credibility. Dating sites are a good place to start for images – although remember to ask for permission if needed!

This is by no means a complete list, and in the past I have used attributes such as emotional state, affluence and even their favourite food! It all depends how realistic you want to make your persona, and what data you have available to create them.

What does a persona look like?

Again there is no real set template, however in order to make sure the personas communicate their information quickly and clearly it is normally best to stick to a single page which can be easily stuck on the wall or shared with stakeholders.

Example Personas

Example Personas

What’s next?

Personas give you a great start in understanding about who you are designing for. They are an important input into many other UX and project activities and can be referred back to at any stage in a project to make sure everyone keeps focus on the user.

Read our next beginner’s guide where we cover user journeys, and how personas can be used to help create them.

Is there anything else you would like to see in our guides to make them more useful? Let us know in the comments.

*images courtesy CannedTuna  boellstiftung

25 thoughts on “Personas – The Beginner’s Guide”

  1. Pingback: Personas – Words and Thinks
  2. Trackback: Personas – Words and Thinks
  3. Pingback: How to build a content strategy
  4. Trackback: How to build a content strategy
  5. Pingback: Intro Guide to UX Reviews for Web Designers - Designmodo
  6. Trackback: Intro Guide to UX Reviews for Web Designers - Designmodo
  7. Pingback: Week 5 (persona) – vvwu
  8. Trackback: Week 5 (persona) – vvwu
  9. Pingback: Intro Guide to UX Reviews for Web Designers - Crafting Papers
  10. Trackback: Intro Guide to UX Reviews for Web Designers - Crafting Papers
  11. Pingback: Term 2 – Week 3 – Kong Shan Shan – The Big Agency
  12. Trackback: Term 2 – Week 3 – Kong Shan Shan – The Big Agency
  13. Pingback: Week 10: User Journeys & Personas – Interaction Design – Society & Technology
  14. Trackback: Week 10: User Journeys & Personas – Interaction Design – Society & Technology
  15. Pingback: Week 5: Persona. – Muzi.
  16. Trackback: Week 5: Persona. – Muzi.
  17. Pingback: Developing User Journeys -
  18. Trackback: Developing User Journeys -
  19. Pingback: What a PERSONA is | communicationdesign746
  20. Trackback: What a PERSONA is | communicationdesign746
  21. Pingback: Week5: Personas – JENNY
  22. Trackback: Week5: Personas – JENNY
  23. Pingback: Personas | Alina Communication Design
  24. Trackback: Personas | Alina Communication Design
  25. Pingback: What Does A UX Designer Actually Do? - log in. berlin. - das Blog zur digitalen Wirtschaft in Berlin
  26. Trackback: What Does A UX Designer Actually Do? - log in. berlin. - das Blog zur digitalen Wirtschaft in Berlin
  27. Pingback: The Persona | francisosele
  28. Trackback: The Persona | francisosele
  29. Pingback: 3 Step Guide to Kickstart your Web Design Strategy in 2015 - IFTISEO - Your Benefit Our Hapiness
  30. Trackback: 3 Step Guide to Kickstart your Web Design Strategy in 2015 - IFTISEO - Your Benefit Our Hapiness
  31. Pingback: Blog Post #1 – Feb. 2, 2015 | Ashleigh Battle – Mobile Interaction
  32. Trackback: Blog Post #1 – Feb. 2, 2015 | Ashleigh Battle – Mobile Interaction
  33. mike fay says:

    Thanks for this – best UX overview I’ve found!

    1. Chris Mears says:

      No problem Mike – glad you found it useful!

  34. Pingback: What User Experience Designers Do All Day | Help Kids Code Magazine | Explore computer science and software programming
  35. Trackback: What User Experience Designers Do All Day | Help Kids Code Magazine | Explore computer science and software programming
  36. Pingback: Learn More Links for February 2014 - | Help Kids Code Magazine | Explore computer science and software programming
  37. Trackback: Learn More Links for February 2014 - | Help Kids Code Magazine | Explore computer science and software programming
  38. Pingback: Personas – The Beginner’s Guide | Cornerstone Coding
  39. Trackback: Personas – The Beginner’s Guide | Cornerstone Coding
  40. Pingback: A persona’s a persona no matter how small | laurenlocks
  41. Trackback: A persona’s a persona no matter how small | laurenlocks
  42. Pingback: The Importance of a Persona | Not Another Graphic Design Blog
  43. Trackback: The Importance of a Persona | Not Another Graphic Design Blog
  44. Pingback: Being Customer Centric: An Introduction to Personas | strategy minded
  45. Trackback: Being Customer Centric: An Introduction to Personas | strategy minded
  46. Pingback: Construire son Product Backlog | Agile Partner Blog
  47. Trackback: Construire son Product Backlog | Agile Partner Blog

Leave a Reply

Your email address will not be published. Required fields are marked *

Read more:
UX Mentorship Program
The UX Mentorship Program

Get your online UX mentor Free. No commitment. All applications are made in accordance with our privacy policy Features Get...

Close