User Journeys – The Beginner’s Guide

55 thoughts on “User Journeys – The Beginner’s Guide”

  1. Pingback: What is a user journey anyway? – Rockemeet.com
  2. Trackback: What is a user journey anyway? – Rockemeet.com
  3. Pingback: Personas, Tasks Models and User Journeys | Tati's Blog
  4. Trackback: Personas, Tasks Models and User Journeys | Tati's Blog
  5. Pingback: UX – The Difference between Storyboard, User Journey and User Story – i3lance
  6. Trackback: UX – The Difference between Storyboard, User Journey and User Story – i3lance
  7. Pingback: হতে চান সফল ইউএক্স ডিজাইনার - Priyolekha
  8. Trackback: হতে চান সফল ইউএক্স ডিজাইনার - Priyolekha
  9. Pingback: What should you consider when creating a new website? - ashtonmcgill.com
  10. Trackback: What should you consider when creating a new website? - ashtonmcgill.com
  11. Pingback: 26 – Användarresan – GAMIFICATIONFREDAG
  12. Trackback: 26 – Användarresan – GAMIFICATIONFREDAG
  13. Pingback: 7 Useful Web Design Tips For Entrepreneurs — YFS Magazine: Startups, Small Business and Entrepreneurship Culture
  14. Trackback: 7 Useful Web Design Tips For Entrepreneurs — YFS Magazine: Startups, Small Business and Entrepreneurship Culture
  15. mohit kumar says:

    nice post and very informative.

  16. Pingback: Week 10: User Journeys – Interaction Design – Society & Technology
  17. Trackback: Week 10: User Journeys – Interaction Design – Society & Technology
  18. Priyanshu Raj says:

    Hi Mate, I was referred on this page by a friend. Indeed You’ve written the article simply and awesome! 😀
    Thanks!

    1. Chris Mears says:

      Thanks! Glad it was useful.

  19. Pingback: Listen to your users! – Charlotte Sferruzza
  20. Trackback: Listen to your users! – Charlotte Sferruzza
  21. Pingback: i-Cater User’s Journey – Joshua Spiritus Sancti
  22. Trackback: i-Cater User’s Journey – Joshua Spiritus Sancti
  23. Vik says:

    Hi Chris,

    Great article thanks.

    What are your thoughts on using User Journeys as acceptance criteria in a test plan for a project?

    cheers
    Vik

    1. Chris Mears says:

      Not something i’ve done before but could be interesting 🙂

  24. Pingback: 5 Steps to CLEAR Agile Goal Setting – Coral Mountain Consulting
  25. Trackback: 5 Steps to CLEAR Agile Goal Setting – Coral Mountain Consulting
  26. Pingback: Where’s the Proof Content is King? - Proof Content
  27. Trackback: Where’s the Proof Content is King? - Proof Content
  28. Pingback: Optimising the User Experience | Reef Digital Blog
  29. Trackback: Optimising the User Experience | Reef Digital Blog
  30. Pingback: The End of the Search Box? – Digital & Social Media Leadership Forum
  31. Trackback: The End of the Search Box? – Digital & Social Media Leadership Forum
  32. Pingback: Scroll | How to write tangle-free government guidance
  33. Trackback: Scroll | How to write tangle-free government guidance
  34. Pingback: User Journeys | austin
  35. Trackback: User Journeys | austin
  36. Pingback: Performance Budget - csskarma
  37. Trackback: Performance Budget - csskarma
  38. Pingback: Navegabilidade na web: 9 dicas essenciais para o seu site
  39. Trackback: Navegabilidade na web: 9 dicas essenciais para o seu site
  40. Michelle says:

    Hi Chris!

    Great article! I found it really helpful as a beginner. Thank you!

    1. Chris Mears says:

      Glad it was useful!

  41. Pingback: Scroll | Using links in ‘how-to’ content
  42. Trackback: Scroll | Using links in ‘how-to’ content
  43. Pingback: Method: User Journey |
  44. Trackback: Method: User Journey |
  45. Pingback: Web design: Getting to grips with your user’s experience | Ruth Stalker-Firth
  46. Trackback: Web design: Getting to grips with your user’s experience | Ruth Stalker-Firth
  47. Mayur says:

    Hi,

    I’ve trying to add a persona page onto my website but don’t know what to name the title/navigation.
    I don’t want to name it Persona as most people won’t even know what it means, read somewhere that an average reading age for adults is 9 years old here in the UK.

    Basically a Adult Shop and Striaght, LGBT, Fetish persona’s. (don’t know if I should name it Straight) but would like some help.

    thanks

    1. Chris Mears says:

      I don’t think you have quite got the gist of what a persona is

      1. Mayur says:

        I know what a persona is, but yes you’re right i don’t. I have had a UX designer (more than 4months ago) create these personas for me, and he advised I should create seperate pages for each person so that when I get a customer he can relate to that persona and see what product would be best for him.

        If I got it wrong, then how would you do this? Don’t we need some kind of direction for a customer who is new to the site to make him feel welcome and also help him narrow down the products so he doesn’t wonder through countless pages?

      2. Anchal Bansal says:

        That’s nice. A great beginner guide for newbies. Thanks for the wonderful post.

  48. Pingback: 3 Step Guide to Kickstart your Web Design Strategy in 2015 - IFTISEO - Your Benefit Our Hapiness
  49. Trackback: 3 Step Guide to Kickstart your Web Design Strategy in 2015 - IFTISEO - Your Benefit Our Hapiness
  50. Pingback: Personas and Journey Maps: Strategic tools for improving customer experience | Blog @beyondthearc.com
  51. Trackback: Personas and Journey Maps: Strategic tools for improving customer experience | Blog @beyondthearc.com
  52. Pingback: The Art of a Good Customer Journey Map » Paul Olyslager
  53. Trackback: The Art of a Good Customer Journey Map » Paul Olyslager
  54. Pingback: The Difference between Storyboard and User Journey and User Story | i3lance
  55. Trackback: The Difference between Storyboard and User Journey and User Story | i3lance
  56. Pingback: Would user frustrations come under the umbrella of a user journey? | DL-UAT
  57. Trackback: Would user frustrations come under the umbrella of a user journey? | DL-UAT
  58. Pingback: Strategic tools for improving customer experience: Personas and Journey Maps « Blog @beyondthearc.com
  59. Trackback: Strategic tools for improving customer experience: Personas and Journey Maps « Blog @beyondthearc.com
  60. Pingback: Illustrated Report | Liam Reynolds DRP
  61. Trackback: Illustrated Report | Liam Reynolds DRP
  62. Pingback: In which UX process actually works, and I am surprised | Jess in Mannheim
  63. Trackback: In which UX process actually works, and I am surprised | Jess in Mannheim
  64. Some dude says:

    Would be great if these images weren’t so small.

    1. Chris Mears says:

      Thanks for the comment – looking at revisiting this article soon and will make finding some larger images part of this process.

  65. Pingback: An interview with Lance Weiler - Interactive Factual
  66. Trackback: An interview with Lance Weiler - Interactive Factual
  67. Pingback: The Learn Do Share methodology: An interview with Lance Weiler - i-Docs
  68. Trackback: The Learn Do Share methodology: An interview with Lance Weiler - i-Docs
  69. Pingback: 5 digital marketing tips for your 2015 plan » Daman
  70. Trackback: 5 digital marketing tips for your 2015 plan » Daman
  71. Pingback: UX Notes | Web Studio 1
  72. Trackback: UX Notes | Web Studio 1
  73. Pingback: User journey map: mappe speciali per esperienze felici | Bento box
  74. Trackback: User journey map: mappe speciali per esperienze felici | Bento box
  75. Pingback: PS Launchpad 4: Next steps for the product | Martin Howitt's blog
  76. Trackback: PS Launchpad 4: Next steps for the product | Martin Howitt's blog
  77. Gary Boodhoo says:

    Great post Chris. The comparison between a highly conceptual artifact vs. a text-based one really helped me out

  78. Johan Emerson Grobler says:

    Hello Chris,

    Great text on a very exciting discipline – user journeys.

    Do you have a higher resolution version of the diagram entitles “A simple text based journey can be sufficient for some audiences”

    Keep well
    Johan Grobler

    1. Chris Mears says:

      Hi Johan,
      Thanks for your comment. I will see if I can dig this out for you and let you know.
      Thanks

  79. Pingback: UX tasks | AR DRONE
  80. Trackback: UX tasks | AR DRONE
  81. Pingback: Useful links for UX | AR DRONE
  82. Trackback: Useful links for UX | AR DRONE
  83. Pingback: Campaign Methods V: A User Personae & User Journeys Template | Unblanked - Ben Bland's Business Blog - Social Media & Online Marketing from Northern Ireland
  84. Trackback: Campaign Methods V: A User Personae & User Journeys Template | Unblanked - Ben Bland's Business Blog - Social Media & Online Marketing from Northern Ireland

Leave a Reply

Your email address will not be published. Required fields are marked *

Read more:
Reassurance
How reassurance seeking patterns can help your user experience design

Your Amazon shopping screen has just told you your payment has gone through and the order was successful. What do...

Close