User Journeys – The Beginner’s Guide

58 thoughts on “User Journeys – The Beginner’s Guide”

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  3. S Prabhas says:

    Thanks for this info

  4. Pingback: What is User Experience Design (UX)?
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  6. Pingback: What is a user journey anyway? – Rockemeet.com
  7. Trackback: What is a user journey anyway? – Rockemeet.com
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  20. mohit kumar says:

    nice post and very informative.

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  23. Priyanshu Raj says:

    Hi Mate, I was referred on this page by a friend. Indeed You’ve written the article simply and awesome! 😀
    Thanks!

    1. Chris Mears says:

      Thanks! Glad it was useful.

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  28. Vik says:

    Hi Chris,

    Great article thanks.

    What are your thoughts on using User Journeys as acceptance criteria in a test plan for a project?

    cheers
    Vik

    1. Chris Mears says:

      Not something i’ve done before but could be interesting 🙂

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  45. Michelle says:

    Hi Chris!

    Great article! I found it really helpful as a beginner. Thank you!

    1. Chris Mears says:

      Glad it was useful!

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  52. Mayur says:

    Hi,

    I’ve trying to add a persona page onto my website but don’t know what to name the title/navigation.
    I don’t want to name it Persona as most people won’t even know what it means, read somewhere that an average reading age for adults is 9 years old here in the UK.

    Basically a Adult Shop and Striaght, LGBT, Fetish persona’s. (don’t know if I should name it Straight) but would like some help.

    thanks

    1. Chris Mears says:

      I don’t think you have quite got the gist of what a persona is

      1. Mayur says:

        I know what a persona is, but yes you’re right i don’t. I have had a UX designer (more than 4months ago) create these personas for me, and he advised I should create seperate pages for each person so that when I get a customer he can relate to that persona and see what product would be best for him.

        If I got it wrong, then how would you do this? Don’t we need some kind of direction for a customer who is new to the site to make him feel welcome and also help him narrow down the products so he doesn’t wonder through countless pages?

      2. Anchal Bansal says:

        That’s nice. A great beginner guide for newbies. Thanks for the wonderful post.

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  59. Pingback: The Difference between Storyboard and User Journey and User Story | i3lance
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  69. Some dude says:

    Would be great if these images weren’t so small.

    1. Chris Mears says:

      Thanks for the comment – looking at revisiting this article soon and will make finding some larger images part of this process.

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  82. Gary Boodhoo says:

    Great post Chris. The comparison between a highly conceptual artifact vs. a text-based one really helped me out

  83. Johan Emerson Grobler says:

    Hello Chris,

    Great text on a very exciting discipline – user journeys.

    Do you have a higher resolution version of the diagram entitles “A simple text based journey can be sufficient for some audiences”

    Keep well
    Johan Grobler

    1. Chris Mears says:

      Hi Johan,
      Thanks for your comment. I will see if I can dig this out for you and let you know.
      Thanks

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  88. Pingback: Campaign Methods V: A User Personae & User Journeys Template | Unblanked - Ben Bland's Business Blog - Social Media & Online Marketing from Northern Ireland
  89. Trackback: Campaign Methods V: A User Personae & User Journeys Template | Unblanked - Ben Bland's Business Blog - Social Media & Online Marketing from Northern Ireland

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